rlcraft FAQ
rlcraft users ask questions about account opening, KYC verification, deposit and withdrawal via local payment methods, game mechanics (sportsbook, live-dealer, slots, esports), account preferences, and support availability. This page addresses the most frequent questions with concrete answers.
We cover account setup, the difference between live-dealer tables and slot machines, deposit and withdrawal procedures, cashback mechanics, and how to manage your account on rlcraft. If your question relates to specific legal restrictions, jurisdiction eligibility, or data protection, see our Legal Notice and Privacy Policy pages.
Most answers below apply to all rlcraft users, regardless of location. If you have a question not covered here—particularly about a specific deposit, bet settlement, or account issue—contact our support team via live chat (available 24/7) or email support. We respond to email inquiries within one business day.
Topics covered in this FAQ
- Account and registrationhow to create an account, KYC verification steps, password recovery, and account preferences.
- Payments and transactionsdeposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet; withdrawal processes and review timelines.
- Game rules and featureshow football sportsbook, live-dealer tables, slots, and esports markets work; cashback mechanics.
- Support and account carelive-chat availability, escalation procedures, and when to contact support.
Select a question below to read the answer. Topics are grouped by account management, payments, games, and support.
Account and registration
No. Each person may hold only one rlcraft account. Creating multiple accounts under your own name, email, or identity violates our terms of service and results in immediate suspension of all linked accounts. We detect duplicate accounts through email verification, national ID matching, and payment-method cross-reference. If you need to create a new account (for example, after account closure), wait at least 30 days before attempting to register again. Use the same email and payment method each time you access rlcraft to avoid triggering duplicate-account flags.
Account opening has four steps. First, fill out the registration form with your username, email, password, mobile number, and terms acceptance. Second, verify your email by clicking the confirmation link (we send it immediately). Third, upload your national ID (KTP) and proof of address (utility bill or bank statement) for KYC verification; we review these documents within 24 hours. Fourth, link a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account via mobile banking, local payment, online payment, e-wallet) and make your first deposit. Once all four steps are complete, you can access sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports betting on rlcraft.
Log in to rlcraft and visit your Account Settings. From there, you can change your email, password, mobile number, and notification preferences. You can also view your betting history, linked payment methods, and transaction ledger. If you wish to pause account activity temporarily, contact support and request an account pause (typically 7–90 days). To close your account permanently, submit a closure request via support; we process this within 5 business days and refund any remaining balance to your original deposit method. All account adjustments are logged and available in your account history for verification.
Payments and transactions
Deposits via rlcraft carry no fees. rlcraft absorbs payment processing costs, so your full deposit amount is credited to your account. Withdrawals also carry no rlcraft fee; however, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) may apply a small transfer fee depending on their own terms. For bank transfers via online payment, e-wallet, mobile banking, or local payment, your bank may charge 1,000–our welcome offer per withdrawal; check your bank's fee schedule. online payment, e-wallet, and mobile banking transfers are typically free. We display any applicable third-party fees during the withdrawal-confirmation step before you confirm.
Withdrawal requests on rlcraft are reviewed and processed within one business day, typically 1–4 hours during business hours (08:00–18:00 Jakarta time). If you request withdrawal outside business hours (for example, late evening or during Idul Fitri or Idul Adha public holidays), review begins the next business day. Once approved, your funds transfer to your linked payment method (local payment, online payment, e-wallet, bank account, etc.). The time from transfer initiation to arrival in your account depends on your payment provider: mobile wallets (mobile banking, local payment, online payment) typically arrive within subject to verification; e-wallet and bank transfers (mobile banking, local payment, online payment, e-wallet) arrive within 1–2 business days. Check your payment provider's app to verify receipt.
Game rules and features
Live-dealer tables on rlcraft (blackjack, roulette, baccarat, Dragon Tiger) are real-time games hosted by professional dealers in certified studios, streamed to your device via multi-camera feeds. You place bets, the dealer executes the hand or spin, and outcomes settle instantly. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are algorithmic games: you select a bet amount, spin, and the outcome is determined by the slot's RNG (random-number generator) and published return-to-player percentage. Live-dealer games require active participation and real-time decisions; slots are faster, self-contained rounds. Both are tracked in your account history and contributed to your account balance.
The weekly cashback offer on rlcraft returns a percentage of your net losses (losses minus wins) during a weekly period (Monday 00:00 to Sunday 23:59 Jakarta time). Cashback applies to sportsbook, live-dealer, and slot activity combined. Your net loss is calculated from all bets across these game types; if your week ends with a net win, no cashback is issued. Cashback percentages vary by account tier and may change seasonally; check the promotions page on rlcraft for current rates. Cashback is credited as bonus balance, which you can use for additional bets. Bonus balance is subject to playthrough requirements (usually 3x the bonus amount) before withdrawal. Cashback is calculated and credited automatically every Monday morning.
Support and account care
Live chat on rlcraft is available 24 hours a day, 7 days a week, including weekends and Indonesian public holidays (Idul Fitri, Idul Adha, Imlek, etc.). Response time is typically subject to verification during peak hours (18:00–02:00 Jakarta time) and subject to verification during off-peak hours. If all agents are occupied, you will be placed in a queue with an estimated wait time. For non-urgent questions (account settings, payment history, general rules), you can also email [email protected] and expect a response within 24 hours. Live chat is best for urgent account or withdrawal issues; email is suitable for detailed documentation or dispute escalation.